Privacy policy

Welcome to our privacy policy. It’s the bit of the website that explains how we process any personal data we collect from you or that you provide to us through our website. 

Let’s Dive in…

Luca London ("us", "we", or "our") operates this website www.lucalondon.com.

This page informs you of our policies regarding collecting, using, and disclosing personal data when you use our website and the choices you have associated with that data. 

We confirm that we will keep your information secure and fully comply with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to the personal data that you choose to provide to us or that we collect from you when you visit this site. By visiting this website, you accept and consent to the practices described in this policy.

Types of information we may collect from you:

We may collect, store, and use the following types of personal information about individuals who visit and use our website. This is so we can produce better, relevant content.

We may collect the following information:

• Name

• Contact information, including email address

• Demographic information such as postcode, preferences, and interests

• Other information relevant to customer surveys and/or offers

Information you supply to us:

You may supply us with information about yourself by filling out forms on our website or placing an order. This includes information you provide when you submit a contact/enquiry form, sign up to a newsletter or make a purchase. Your information may include your name, address, and e-mail address. 

We’ll always let you know when this information is being collected (and what it’s being used for). It will only be used for the purpose you provide it for.

The information our website automatically collects about you.
This website may automatically collect information, including the following:

• technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

• information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Cookies

Our website uses cookies to distinguish you from other website users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies (not the edible kind) we use and the purposes for which we use them, please see our Cookie Policy <insert link to cookie policy>.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:

• to provide you with information and/or services that you request from us;

• to send email communications and updates

• to despatch your order

• for internal record keeping

• to improve our products and services

Information we automatically collect about you. We will use this information:

• to administer our site including troubleshooting and statistical purposes;

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

• security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual.

Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. 

We do not rent, sell, or share personal information about you with other people or non-affiliated companies. 

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities unless required by law or other regulations.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. Payment transactions are always processed securely via a third party like Stripe and no card details are stored at any point on our servers.

Third party links

Our site may, from time to time, contain links to and from the third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing. Please use this form <insert link to contact page>. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be submitted to this email address customerservices@lucalondon.com 

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.